ChargX Documentation

Refund

How to refund an order

If you need to perform a refund, go to Dashboard, Orders and open an order you would like to refund.

Click on 3 dots menu and select Create Return:

Order details screen

Fill in the Create Return by adding items and selecting default location:

Create Return modal

Once Return is created, click on Receive Items:

Order details - Receive Items button

The final step is to click on Refund button:

Order details - Refund button

Fill in the Refund details by selecting default payment:

Create Refund screen

Once it's done, you order's payment status will be marked as Refunded.