ChargX Documentation

FAQ

Frequently Asked Questions

General

What is the Payment Provider?

The Payment Provider is a secure platform that allows you to accept, process, and manage online payments in your web or mobile applications. It supports multiple payment methods, currencies, and settlement options.

Who can use the Payment Provider?

Developers, merchants, and platforms that need to accept payments online — including e-commerce stores, SaaS applications, and marketplaces.

Integration

How do I start integrating payments?

You can start by creating an account in the Developer Dashboard, generating your API keys, and following our Getting Started Guide.

What SDKs are available?

We currently offer SDKs for:

  • React (Web)
  • React Native (Mobile)

Can I test payments before going live?

Yes. We provide a sandbox environment for developers to test all API calls, webhooks, and payment flows before switching to production.

Payments and Transactions

What payment methods are supported?

We support major credit and debit cards, bank transfers, wallets, and cryptocurrency payments (depending on your region and compliance setup).

How long do transactions take to process?

Most card and wallet transactions are processed instantly. Bank transfers or settlement payouts may take 1-3 business days, depending on your payment method and location.

Can I issue refunds?

Yes. You can initiate full or partial refunds through the Dashboard or API.

Security and Compliance

Is the Payment Provider PCI-DSS compliant?

Yes. Our systems are fully PCI-DSS Level 1 compliant, ensuring that all sensitive cardholder data is handled securely.

Do you support KYC/AML verification?

Yes. We include built-in KYC (Know Your Customer) and KYB (Know Your Business) workflows to verify customers and merchants during onboarding.

Support

How can I get help?

You can reach our support team via:

Where can I report bugs or suggest features?

Please open an issue or submit feedback through the Developer Dashboard → Support → Feedback section or via email.

Getting Started

Getting Started with ChargX

Refund

How to refund an order

On this page

GeneralWhat is the Payment Provider?Who can use the Payment Provider?IntegrationHow do I start integrating payments?What SDKs are available?Can I test payments before going live?Payments and TransactionsWhat payment methods are supported?How long do transactions take to process?Can I issue refunds?Security and ComplianceIs the Payment Provider PCI-DSS compliant?Do you support KYC/AML verification?SupportHow can I get help?Where can I report bugs or suggest features?